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Helloooo! Just a couple of weeks ago, I started a new job. I did my training for one week and then the week after I went 'live' and started to do what I am meant to be doing. I have started working in a call centre. So far, it has only been a two weeks since I started there but I am already enjoying it. Sure, it is a difficult job - so far I have received one death threat - and people don't always appreciate it when you're trying to help them while doing your job. But there is one thing I have learnt for sure. No matter what the customer says to me, I am in control. I am the one with the script, the one that knows what I am talking about and I am definitely the one that can help them if they are willing to let me. On my first day of my second week, I was sat next to one gentleman that has been ever so helpful whenever I am feeling down. ' Mr. M ' keeps on making me feel like I am in charge of what I am doing and he keeps reassuring me I can do it. I woul...